Refund policy

At Groom Finity, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Returns

You can request a return within 30 days of receiving your order. To be eligible for a return, items must be:

• Unused

• Unwashed

• In their original packaging

• In the same condition as received

2. Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Worn, used, or damaged products (unless received damaged)

3. Refunds

Once Groom Finity receives and inspects your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

4. Exchanges

Groom Finity only replaces items that are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

6. How to Start a Return

To start a return, please contact Groom Finity by emailing:

Email: support@groomfinity.com

Please include your order number and the reason for your return so we can assist you as quickly as possible.